❓ Frequently Asked Questions
Answers to all your questions about 13bd right here
From opening an account to bonuses, deposits, withdrawals and security — find detailed answers to the most important questions for Bangladeshi players on this page.
Welcome to 13bd. This FAQ page has been created with Bangladeshi players in mind so you can quickly find answers to any question. Below, common questions about account registration, deposits and withdrawals via bKash and Nagad, game rules, bonus conditions and responsible gaming are organized into five sections. If you cannot find an answer, contact our 24/7 live chat support.
Account and Registration
To create an account at 13bd, you need an active mobile number, a valid email address and a strong password. The registration process is simple and takes just a few minutes. Register with accurate information, as identity verification may be required at the time of withdrawal.
No, only one account per person is allowed. If the same person has multiple accounts, 13bd reserves the right to close them and cancel the balances. This rule is strictly enforced in the interest of fair play.
If you cannot log in, first click the "Forgot Password" option and send a reset link to your registered email. If the problem persists, contact 13bd's 24/7 live chat support — our team will assist you in Bengali.
13bd is only for those aged 21 and above. Before creating an account, make sure you are over 21 years old. Accounts belonging to underage users will be cancelled at the time of verification and any deposited funds will not be refunded.
After logging in, go to your profile settings to update your name, email or mobile number. Some changes may require identity verification. Contact live chat for assistance.
Deposits and Withdrawals
A deposit from bKash to 13bd is usually credited to your account instantly. If there is any delay, wait a few minutes. If the issue remains, contact live chat with your transaction ID.
The minimum deposit amount across all payment methods is ৳500. For withdrawals, a minimum of ৳1,000 is required. This limit applies to all methods — bKash, Nagad, Rocket and bank transfer.
Log in to 13bd, go to the cashier or deposit section, select "Nagad" and send the specified amount to the provided number. After payment, enter the transaction ID in the deposit form. The minimum deposit amount is ৳500.
After approval, withdrawal funds generally reach your bKash, Nagad, Rocket or bank account within 5 to 30 minutes. Bank transfers may take a little longer depending on the bank's processing time.
13bd itself does not charge any additional fees for deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket) or bank may deduct their own service charges. That depends on the respective provider's policy.
Yes, you can withdraw directly from 13bd using Rocket (Dutch-Bangla Mobile Banking). Go to the cashier, select Rocket, and enter your account number and amount. The minimum withdrawal is ৳1,000.
Games and How to Play
To bet on BPL (Bangladesh Premier League) matches, go to the cricket section of 13bd. Choose your preferred match from the match list, select the market (such as match winner, top batsman, over/under) and set your bet amount. With live betting you can also place bets while the match is in progress.
RTP (Return to Player) is the average percentage of total bets in a game that is returned to players over the long term. For example, an RTP of 96% means that on average ৳96 is returned for every ৳100 wagered — however this is a long-term average and results may vary each session.
Yes, all of 13bd's live casino games — live baccarat, live roulette, live blackjack — can be played comfortably on smartphones and tablets. Go directly to 13bd.cam from your mobile browser to start playing, no separate app download is needed.
13bd only operates games from established providers (Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe). Fair play in these providers' games is ensured through third-party audits. Game results are determined by a Random Number Generator (RNG).
Aviator is a crash game by Spribe. A plane takes off and the multiplier keeps increasing. You must cash out before the plane crashes. If you wait too long, you lose your entire bet. Strategy and cashing out at the right moment are the key to this game.
Bonuses and Promotions
When you open a new account at 13bd and make your first deposit of ৳500 or more, you will receive a 100% welcome bonus up to ৳10,000. That means if you deposit ৳5,000, an additional ৳5,000 will be added as a bonus. If there is a promo code applicable at the time of registration, use it to receive the bonus.
The wagering requirement for the welcome bonus is 25 times. That means if you receive a ৳5,000 bonus, you must wager a total of ৳125,000 (5,000 × 25) before making a withdrawal. It is advisable to read the full bonus terms and conditions.
13bd's VIP program has four levels — Bronze, Silver, Gold and Platinum. By playing regularly you can automatically move up to a higher level. At the Bronze level you receive up to 0.3% weekly cashback and at Platinum up to 1.2% cashback.
Not all bonuses may be usable on all games. Generally, some slots or live games have separate conditions for using bonuses. The detailed terms of each bonus state which games are eligible. Ask on live chat for accurate information.
Each week, depending on your VIP level, you will receive a set percentage of your net losses back as cashback. Cashback is generally credited to your account every Monday. The higher your VIP level, the more cashback and the greater the benefits.
Security and Responsible Gaming
13bd uses SSL encryption technology to keep all your personal information and financial transactions secure. We never sell your information to third parties. Read our privacy policy to learn more.
13bd takes responsible gaming seriously. You can use deposit limits, session time limits and self-exclusion (keeping your account closed for a set period). These settings can be activated from your profile or via live chat.
If you feel you need a break, contact 13bd live chat or email [email protected] to request self-exclusion. Your account will be deactivated for the specified period and you will not be able to log in during that time.
The 13bd support team is available in Bengali via live chat seven days a week, 24 hours a day (24/7). You can also contact us by email: [email protected]. Phone or WhatsApp support is not currently available.
For any complaint or dispute, first report it directly in live chat. If the issue is not resolved, write to [email protected] with full details. We review every complaint seriously and work to resolve it promptly.
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