Your Privacy Is Our Priority

1 Introduction and Applicability

This privacy policy ("Policy") describes our commitments and practices regarding the collection, processing, storage, and protection of personal information of users of the 13bd platform (https://13bd.cam). The 13bd platform is an online casino and betting service operated for players in Bangladesh.

By using our website, creating an account, or using any of our services, you are considered to have given your consent to the terms of this privacy policy. If you do not agree with any term of this policy, please refrain from using our platform.

2 What Information We Collect

The 13bd platform collects the following types of information to ensure your service and maintain a secure environment:

2.1 Registration and Identity Information

• Full name and date of birth
• Email address
• Username and password (encrypted)
• National ID or passport number (where verification is required)
• Address and country of residence

2.2 Financial Information

• bKash, Nagad, or Rocket mobile number
• Bank account information (for deposits and withdrawals)
• Transaction history and amounts

2.3 Technical and Usage Information

• IP address and device information
• Browser type and operating system
• Activity logs on the platform (gameplay, bets, transaction times)
• Cookie and session data
• Date and time of site visits

3 Purpose of Data Collection

We use your information only for legitimate and necessary purposes. The main purposes for which information is used are described below:

• Ensuring account creation, verification, and management
• Processing deposit and withdrawal transactions
• Preventing fraud and maintaining platform security
• Providing customer support and resolving issues
• Ensuring compliance with responsible gaming guidelines
• Providing bonuses, promotions, and personalised offers
• Meeting legal obligations
• Analysing and improving platform performance

We never sell your information to any advertiser or transfer it to others for commercial purposes.

4 Data Storage and Security

13bd places the highest importance on protecting user data. Our security infrastructure follows the methods below:

4.1 Encryption and Technical Security

• All data transmissions are secured through SSL/TLS encryption
• Passwords and sensitive information are stored in hashed form
• Regular security audits and vulnerability assessments are conducted
• Firewalls and intrusion detection systems are active

4.2 Data Retention Period

We retain your information for as long as your account is active. After an account is closed, certain information may be retained for up to 5 years as required to meet legal obligations. After this period, the information is securely deleted.

5 Sharing Information with Third Parties

13bd does not sell your personal information to third parties. However, information may be shared with specific third parties in the limited circumstances below:

• Payment processors (bKash, Nagad, Rocket, banks) — minimum information necessary to complete transactions
• Technology service providers — for server hosting, database management, and technical support
• Legal authorities — upon a valid court order or a lawful request from a law enforcement agency
• Fraud prevention agencies — for authorised KYC and AML verification

Third parties with whom information is shared are contractually bound to comply with our privacy standards.

6 Cookie Policy

The 13bd platform uses cookies and similar technologies (such as local storage). Cookies are small text files stored in your browser that retain information about your visit.

6.1 Types of Cookies We Use

• Essential Cookies: Required for login sessions and security; these cannot be disabled.
• Functional Cookies: Used to remember your language preferences and settings.
• Analytics Cookies: Used to analyse and improve platform usage.

You can disable functional and analytics cookies by changing your browser settings. However, disabling essential cookies may prevent you from using certain features of the platform.

7 User Rights

Every user registered with 13bd enjoys the following rights regarding their personal information:

7.1 Right to Access Information

You may at any time request a copy of the personal information we hold about you at 13bd. We will fulfil this request within 30 working days.

7.2 Right to Correct Information

If any information we hold about you is inaccurate or incomplete, you may request that it be corrected. We will make the necessary changes as quickly as possible.

7.3 Right to Delete Information

You may request to close your account and have your personal information deleted. However, information that is required to be retained to meet legal obligations may not be deleted.

7.4 Right to Object to Data Processing

In certain circumstances you may object to the processing of your information, particularly where it is used for marketing purposes.

8 Protection of Children and Minors

The 13bd platform is strictly operated for persons aged 21 and above. We do not knowingly collect or process the information of any minor. Age verification is mandatory at the time of registration.

If we are informed that the information of a minor has been added to our system, we will immediately close that account and delete the relevant information.

9 Technical Measures for Data Security

The following technical measures have been put in place at 13bd to protect user data:

• HTTPS protocol and SSL certificate active on the website
• Database encryption and secure backup systems
• Two-Factor Authentication facility
• Login restrictions to prevent brute-force attacks
• Automated alert system for suspicious activity
• Regular security training for staff

However, 100% security on the internet cannot be guaranteed. If you notice any suspicious activity on your account, contact our support team immediately.

10 Steps in the Event of a Data Breach

In the event of a data breach, 13bd will take the following steps:

• Notify affected users as quickly as possible after the incident is identified
• Investigate the extent and cause of the breach
• Take swift corrective measures to contain the damage
• Improve security to prevent such incidents in the future

11 Policy Changes and Updates

13bd reserves the right to change or update this privacy policy at any time. In the event of any significant change, we will notify users in the following ways:

• Displaying a clear notice on the website
• Sending a notification to the registered email address
• Obtaining consent to the updated policy at first login

Continuing to use the platform after a change is made will be considered as your consent to the updated policy.

12 Applicable Law and Dispute Resolution

This privacy policy is governed by applicable laws and regulations. Any dispute relating to this policy will first be resolved through direct discussion. By using the service, you acknowledge that it is your own responsibility to comply with the local laws of your location.